The short version: subscriptions are billed in advance and fees are non-refundable for the current period. Cancel before your next renewal date to avoid future charges. We offer a 14-day free trial so you can evaluate the Service before committing.
TimeQuorum, LLC ("TimeQuorum") offers subscription-based access to the TimeQuorum time tracking platform. This Refund and Cancellation Policy is part of our Terms of Service and governs all billing transactions.
Key principles:
Starter and Professional plans include a 14-day free trial period. No credit card is required to begin a trial. During the trial:
At the end of the 14-day trial period, your workspace will automatically revert to the Free plan unless you have added a payment method and elected to continue with a paid plan. There is no automatic charge at the end of a trial.
One free trial per organization. Creating multiple workspace registrations to obtain additional trial periods is a violation of our Terms of Service and may result in account termination.
Monthly subscriptions are billed on the same date each month (the "billing date"), in advance for the upcoming month.
If you cancel after your billing date, you will retain access to the Service until the end of the current paid period. No refund is issued for the remaining days in that billing period. Your subscription will not renew at the next billing date.
If you cancel before your next billing date, you will not be charged for the following month. Access continues until the end of the current paid period.
After cancellation, your workspace will remain accessible until the end of the paid period. At that point, the workspace reverts to the Free plan (subject to Free plan limits) or is suspended if your usage exceeds Free plan limits.
Annual subscriptions are billed once per year in advance and receive a 15% discount versus monthly billing.
If you cancel an annual subscription, no refund is provided by default. You retain access for the remainder of the annual term.
If you cancel an annual subscription after 30 days with more than 2 complete months remaining in the term, you may request a prorated refund for the unused complete months. Refund requests must be submitted to [email protected]. We will evaluate requests within 10 business days. Prorated refunds are calculated as: (unused complete months / 12) × annual fee paid, minus an administrative processing fee of $15. This is a discretionary refund and is not guaranteed.
Annual subscriptions auto-renew unless cancelled before the renewal date. We will send a renewal reminder email 30 days before your annual renewal date.
When you increase the number of seats on your subscription, the additional seats are billed immediately on a prorated basis for the remainder of the current billing period. The full seat count applies on the next billing date.
When you decrease the number of seats, the reduction takes effect at the start of the next billing period. No credit or refund is issued for the current billing period. You cannot reduce seat count below the number of active users currently in your workspace; you must deactivate or remove users first.
You may downgrade your plan tier (e.g., Professional to Starter, or Starter to Free) at any time through your workspace billing settings.
If your workspace usage (user count, features in use) falls within the limits of the target lower plan, the downgrade takes effect immediately. No refund is issued for the current billing period; you retain access to current-tier features until your next billing date.
If your current usage exceeds the limits of the target plan (for example, you have more than 5 seats and want to downgrade to a plan that includes only 5 seats), the downgrade cannot be applied immediately. You will be shown a list of violations (e.g., "you must reduce to 5 seats"). You may:
The cleanup window is offered at no additional charge as a courtesy. It is available once per plan tier per 12-month period.
To cancel your subscription:
Cancellation is effective immediately and prevents future charges. You will receive a cancellation confirmation email. Your workspace access continues until the end of the current paid period.
If you experience difficulty cancelling through the portal, contact us at [email protected] and we will process your cancellation manually within 1 business day. Cancellation requests received by email are valid; no refund of the current period applies.
To permanently delete your workspace and all associated data, submit a deletion request to [email protected] after cancelling your subscription.
We recognize that unusual situations arise. TimeQuorum may, at its sole discretion, issue full or partial refunds in the following circumstances:
Refund requests for exceptional circumstances must be submitted to [email protected] within 30 days of the charge. Include your account email address, the transaction date, and the reason for your request. We aim to respond within 5 business days.
If TimeQuorum terminates your account for a violation of our Terms of Service (including prohibited conduct), no refund will be issued for any prepaid fees.
If TimeQuorum discontinues the Service or your account is terminated for business reasons (not due to your breach), we will provide at least 30 days' notice and refund any prepaid fees covering service periods after the effective termination date on a prorated basis.
For billing questions, refund requests, or cancellation assistance, contact us:
TimeQuorum, LLC — Billing Support
Email: [email protected]
General support: [email protected]
We respond to billing inquiries within 1–2 business days.